Please read these Terms and Conditions ("Agreement") carefully before accessing or using the FieldOps platform ("Service," "Platform," "FieldOps"). By creating an account, joining the waitlist, activating a Founding Member subscription, or otherwise using any part of the FieldOps Service, you ("User," "you," "your") acknowledge that you have read, understood, and agree to be legally bound by every provision set forth in this Agreement. If you do not agree to these Terms in their entirety, you must immediately cease all use of the Platform.
FieldOps is a contractor-focused Software-as-a-Service ("SaaS") platform designed to help field service businesses manage their day-to-day operations more efficiently. The platform provides a suite of integrated tools including, but not limited to:
FieldOps is sold as a subscription service. Access to features varies by plan tier. FieldOps reserves the right to add, modify, or remove features at any time without prior notice. Feature availability is not guaranteed and is subject to change based on platform development priorities, business requirements, and technical feasibility.
FieldOps is headquartered in the United States. All services, transactions, and agreements are governed under U.S. law unless explicitly stated otherwise. By using the Platform, you represent that you are at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or the organization you represent.
FieldOps offers a limited-time Founding Member Program ("Founder Program") to early adopters who join the platform during the designated early access period. Founding Members receive a permanent 50% discount applied to their base subscription price for as long as the account remains active and in good standing ("Founder Discount" or "50% Off for Life").
The Founder Discount is subject to the following non-waivable conditions. All conditions must be met simultaneously and continuously. Failure to meet any single condition constitutes grounds for immediate and permanent loss of Founding Member status and the associated discount:
Founding Member status and the associated 50% discount are permanently and irrevocably forfeited under any of the following circumstances:
Once Founding Member status is lost, it cannot be restored, reinstated, or reapplied under any circumstances, regardless of the reason for forfeiture. This policy is absolute and no exceptions will be made. Any subsequent reactivation of the account will be billed at the then-current standard rates.
The Founder Program discount applies only to the base subscription price and does not extend to add-ons, additional seat licenses, premium feature modules, professional services, onboarding packages, or any other supplemental charges. FieldOps reserves the right to modify the terms of the Founder Program prospectively with thirty (30) days' advance notice to affected accountholders.
ALL PAYMENTS MADE TO FIELDOPS ARE FINAL AND NON-REFUNDABLE. FieldOps operates under a strict no-refund policy that applies universally and without exception to all transactions processed through the Platform.
This policy applies to, but is not limited to, the following:
FieldOps does not offer pro-rated refunds, partial refunds, service credits, or account credits in lieu of refunds under any circumstances. By completing a purchase or activating a subscription, you expressly waive any right to a refund under applicable law to the fullest extent permitted. If you have questions about your billing before purchasing, contact FieldOps support prior to completing any transaction.
FieldOps enforces a strict one-discount policy. Only one (1) discount, promotional rate, coupon code, or pricing offer may be applied to a single account at any time. Discounts, promotions, and special pricing offers cannot be combined, stacked, or applied simultaneously with any other discount, offer, or pricing adjustment.
This restriction applies to all forms of discounts, including but not limited to: Founding Member discounts, affiliate referral discounts, coupon codes, limited-time promotions, partnership pricing, and any other negotiated or advertised pricing concessions.
In the event that a User attempts to apply multiple discounts, FieldOps reserves the right to apply only the single most favorable eligible discount and discard all others. FieldOps also reserves the right to remove any improperly stacked discounts from an account, including retroactively, and to collect any resulting underpayment.
Discounts are non-transferable and are specific to the account for which they were issued. Discounts do not carry over to upgraded plans, new accounts, or other billing periods unless explicitly stated in a separate written agreement signed by an authorized FieldOps representative.
FieldOps is currently offered as an Early Access or Beta product. By accessing the Platform during this period, you acknowledge and accept the following conditions inherent to early access software:
Your continued use of the Platform during the early access period constitutes your acceptance of these conditions. FieldOps will endeavor to communicate major changes in advance, but is not obligated to do so.
FieldOps incorporates artificial intelligence and machine learning features, including but not limited to: smart estimate generation, job autopsy analysis, profit leak detection, crew performance analysis, AI scheduling recommendations, and AI-assisted pricing suggestions. By using any AI-powered feature within the Platform, you expressly acknowledge and agree to the following:
AI-generated outputs, recommendations, suggestions, analyses, summaries, or predictions are not guaranteed to be accurate, complete, current, or suitable for any particular purpose. AI models generate probabilistic outputs based on training data and algorithms that may produce incorrect, outdated, biased, or incomplete results. FieldOps makes no representation that any AI output is factually correct or actionable.
AI outputs generated by FieldOps do not constitute and must not be construed as legal advice, financial advice, accounting advice, tax advice, business advice, professional consulting, or any other form of regulated professional guidance. No AI feature within FieldOps is a substitute for a licensed professional in any field.
Users are solely responsible for independently verifying all AI-generated outputs before acting upon them. You must not make business, financial, legal, operational, or personnel decisions based solely on AI recommendations without independent verification by qualified human professionals. FieldOps strongly recommends consulting qualified experts before acting on any AI-generated insight.
FieldOps expressly disclaims all liability for any decisions made by users or their agents based on AI-generated outputs. Any loss, damage, harm, financial consequence, legal consequence, or operational disruption arising from reliance on AI features is solely the responsibility of the User. FieldOps shall have no obligation to indemnify, compensate, or otherwise make whole any User for damages arising from the use of or reliance on any AI-powered feature.
The financial dashboards, reports, projections, cash flow analyses, revenue summaries, payroll estimates, commission calculations, profit-and-loss overviews, and all other financial data displays within FieldOps are provided strictly for informational and operational reference purposes only. They are not prepared, reviewed, or certified by any licensed accountant, CPA, financial advisor, or tax professional.
Nothing within the FieldOps Platform, including any financial dashboard, report, calculation, projection, or data summary, constitutes accounting advice, tax advice, financial planning advice, investment advice, or any other form of regulated financial or professional guidance. FieldOps is a business operations platform, not an accounting system, and should not be treated as such.
Users are strongly advised to consult qualified, licensed professionals for all matters relating to business finance, including but not limited to:
FieldOps is not liable, under any theory of liability, for any financial loss, tax liability, audit finding, regulatory penalty, compliance failure, or other financial harm arising from the User's reliance on any financial data, report, projection, or calculation displayed within or generated by the Platform. Financial figures displayed within FieldOps may be incomplete, delayed, improperly categorized, or otherwise inaccurate due to user input errors, integration limitations, data processing delays, or software defects. Users assume full responsibility for the accuracy of financial records maintained within the Platform.
FieldOps provides timesheet management, clock-in/clock-out functionality, manual time entry, supervisor approval workflows, and payroll period reporting as operational tools to assist in tracking employee labor. By using these features, you acknowledge the following:
All time entries, including clock-in/clock-out records, manual time entries, adjustments, edits, and supervisor approvals, are the sole responsibility of the User and their authorized administrators. FieldOps provides the tools but does not verify, audit, or validate the accuracy of any time records entered into the Platform.
FieldOps is not responsible for payroll errors, payroll tax miscalculations, underpayment, overpayment, or any other payroll-related discrepancy arising from data entered into or calculated by the Platform. Users must independently verify all payroll data before processing payroll using any third-party payroll provider, internal payroll system, or manual calculation method.
FieldOps is not liable for labor law violations, wage and hour disputes, overtime miscalculations, break period violations, or any other employment law compliance failures arising from the use of or reliance on the Platform's timesheet or payroll features. Users are solely responsible for ensuring their use of FieldOps complies with all applicable federal, state, and local labor laws, including the Fair Labor Standards Act (FLSA), state wage and hour laws, and any applicable collective bargaining agreements.
All timesheet modifications, including edits made by supervisors or administrators, are performed at the User's sole discretion and risk. FieldOps logs timesheet changes for audit trail purposes but does not prevent, restrict, or validate such edits. The User is solely responsible for maintaining accurate, lawful, and compliant time records.
FieldOps provides estimate creation, line-item pricing, markup calculation, material pricing, assembly templates, AI pricing suggestions, and related tools to assist contractors in preparing proposals and bids. Use of these tools is subject to the following terms:
All pricing decisions, markup rates, labor rates, material costs, overhead allocations, and profit margin targets entered into or generated by FieldOps are entirely the responsibility of the User. FieldOps does not review, approve, validate, or recommend specific pricing for any job, project, or contract.
FieldOps is not liable for any financial loss, missed profit, business loss, or competitive disadvantage arising from estimates or bids created using the Platform, including losses resulting from underbidding, overbidding, incorrect material cost assumptions, inaccurate labor hour estimates, or unfavorable contract terms accepted based on Platform-generated estimates.
AI-powered pricing suggestions provided within the estimate builder are subject to the AI Disclaimer set forth in Section 6 of this Agreement. Such suggestions are experimental and for reference only. Users must independently evaluate and approve all pricing before submitting estimates or proposals to customers.
FieldOps facilitates customer estimate approval via the customer portal. The legal enforceability and contractual validity of approved estimates is the sole responsibility of the User. FieldOps does not provide legal review of estimates, does not guarantee that approved estimates constitute legally binding contracts, and is not a party to any agreement between the User and their customers.
FieldOps provides scheduling, dispatch, route optimization, crew assignment, and operational management tools. These tools are designed to assist in planning and organizing field operations. By using these features, you acknowledge the following:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIELDOPS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
In all cases, FieldOps's total cumulative liability to you for any claim arising out of or related to this Agreement or the Platform, regardless of the form of the action or the theory of liability, shall not exceed the total amount paid by you to FieldOps in the three (3) months immediately preceding the event giving rise to the claim.
You acknowledge that FieldOps has set its prices and entered into this Agreement in reliance upon the disclaimers of warranties and the limitations of liability set forth herein, that these provisions reflect a reasonable and fair allocation of risk between the parties, and that these provisions form an essential basis of the bargain between the parties.
FieldOps reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate any account, with or without notice, for any of the following reasons:
Upon termination, your right to access and use the Platform immediately ceases. Any Founding Member status, associated discounts, and pricing benefits are permanently forfeited. FieldOps is not obligated to provide a data export or access to your account data following termination, though it may do so at its sole discretion within a reasonable timeframe. All provisions of this Agreement that by their nature should survive termination shall survive, including but not limited to payment obligations, disclaimers, and limitations of liability.
Users may cancel their subscription at any time through the billing portal. Cancellation stops future billing charges but does not entitle the User to any refund for amounts previously paid. Cancellation results in immediate and permanent forfeiture of Founding Member status and the associated discount. Access to the Platform continues until the end of the current paid billing period following cancellation, unless FieldOps terminates access earlier pursuant to Section 12.1.
Your FieldOps account, subscription, Founding Member status, and all associated benefits are personal and non-transferable. The following restrictions apply:
Any attempted transfer of an account, Founding Member status, or associated benefits in violation of this section shall be null and void and may result in immediate account suspension or termination.
By creating an account, activating a subscription, joining the waitlist, or otherwise using any part of the FieldOps Platform, you expressly acknowledge, confirm, and agree to the following:
These Terms and Conditions constitute the entire agreement between you and FieldOps with respect to the subject matter herein and supersede all prior or contemporaneous representations, understandings, agreements, or communications between the parties, whether written or verbal, relating to such subject matter. FieldOps reserves the right to amend these Terms at any time. Continued use of the Platform following notice of any such amendment constitutes your acceptance of the revised Terms.
If you have questions about these Terms and Conditions, please contact us at legal@fieldops.io before using the Platform.